The media displayed doesn’t look right or has bad resolution

If the media displayed seems somehow distorted, follow the Display Recommendations and the WindowSight TV Configuration Guide. 

Bear in mind that every TV, monitor or external device is different and each screen can show different colors and resolutions. 

If your TV is having technical problems displaying the content, for example with interferences:

  • Check the cable connection if you are using an external device such as an Android TV or an Apple TV.
  • Restart it
  • Reinstall the TV app and check your internet connection.


If the problem persists, contact us and report the problem specifying the details of the device that you are using (operative system, brand, model and app version).

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